Shipping policy

Shipping Policy

We are committed to providing reliable international shipping services to our customers in the United States.

1. Shipping Rates & Fees

  • Orders of $100.00 (USD) and over: FREE Standard Shipping.
  • Orders under $100.00 (USD): A flat shipping fee of $10.00 (USD) will be charged at checkout.

2. Handling & Transit Time

  • Order Handling Time: 2-3 business days (Monday to Friday).
  • Transit Time: 10-15 business days.
  • Total Estimated Delivery Time: 12-18 business days.
  • Order Cut-off Time: 5:00 PM (JST).

3. Fulfillment & Origin

All orders are processed and dispatched from our international fulfillment center in Japan. We partner with premium carriers (such as DHL, FedEx, or EMS) to ensure safe and timely delivery to your US address.

4. Tracking

Once your order has been shipped, you will receive an email confirmation with a tracking number. You can monitor your shipment via the carrier's website.

5. Customs, Duties & Taxes

All orders are shipped DDP (Delivered Duty Paid). The price you see at checkout is the final price you pay. Any import duties or taxes are covered by us, ensuring no unexpected fees upon delivery.

6. Shipping Restrictions

  • Currently, we ship to the 48 contiguous United States.
  • We cannot ship to P.O. Boxes or APO/FPO addresses.

7. Contact Information

If you have any questions regarding your shipment, please contact our customer support team:

  • Email: support@dearsLack.shop
  • Phone: +8136579204
  • Address: 大阪府東大阪市長堂1丁目3番14号 577-0056